Shipping policy

UpStright is proud to offer shipping to the United States, Canada, and Australia. We are committed to delivering your products efficiently and transparently.

1. Shipping Rates & Delivery Estimates

We offer affordable shipping rates and free options for our US customers.

2. Order Processing & Handling Time

• Handling Time: 1 – 2 Business Days (Monday – Friday).

• Order Cut-Off Time: 2:00 PM (PST).

• Orders placed after 2:00 PM PST on Friday will begin processing the following Monday.

3. Customs, Duties, and Taxes

For international orders (Canada & Australia), please note that your shipment may be subject to import duties and taxes (VAT/GST). These charges are determined by your local customs authority and are the responsibility of the customer.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for the tracking status to update on the carrier’s website.

5. Shipping Carriers

We use reliable partners including USPS, UPS, FedEx, DHL, Canada Post, and Australia Post to ensure your order reaches you safely.

6. Contact Information

For any shipping-related questions, please reach out:

• Email: support@upstright.shop

• Phone: [510-816-3183]

• Address: 1584 Geneva Avenue, San Francisco, CA 94112

• Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)